Terms and Conditions

Thank you so much for trusting Sissy’s Cookies to create something special for your event! Your support truly means the world and helps grow my small business. Please review the following Terms of Service to ensure a smooth and sweet experience from start to finish.

If you have any questions, concerns, feedback—or just want to chat—reach out anytime at sissyscookies@myyahoo.com.

Custom Cookie Flavors & Designs

All custom orders require a minimum of 1 dozen cookies, starting at $50 per dozen.
Final pricing depends on design complexity, detail, and time required.
Specialty or seasonal flavors require a minimum of 2 dozen and may have adjusted pricing.
I do not duplicate another artist’s work exactly, but I’m happy to use inspiration photos to create something uniquely yours. Invitations, décor, and themes are always helpful!
Color Disclaimer: I will match colors as closely as possible, but exact matches are not guaranteed due to factors beyond my control. By placing an order, you agree to slight variations.

Deposits & Payments

A minimum of 14 days’ notice is required for all orders. Orders of 4+ dozen require at least 5 weeks’ notice.
All orders require a 50% non-refundable deposit to secure your date.
Once your order is approved, the deposit must be paid within 24 hours, or the order will be canceled.
After 48 hours of payment, all sales are final as materials and prep work begin.
Final payment is due 14 days before pickup and is non-refundable.
If payment is not completed on time, work will stop and the order will be canceled without refund.
Preferred payment method is Venmo, with other options available upon request.

Rush Orders & Changes

Changes to orders may be possible depending on progress and may include an additional fee.
Orders placed within 2 weeks must be paid in full upfront and are non-refundable.
Orders within 7 days require a $20 rush fee plus full payment.
I’ll always try to accommodate last-minute requests—but no promises, I’m only one (very busy) baker.

Pickup

Pickup times are scheduled with a 15-minute window—this helps me step away from baking and greet you properly!
Orders not picked up will be held for up to 1 week. After that, they will be forfeited (and likely donated—because cookies deserve love too).

Packaging

All cookies are individually heat sealed for freshness.
Orders are packaged in a bakery box for pickup.

Photos & Marketing

Sissy’s Cookies reserves the right to photograph all orders for marketing and social media.
If you prefer your order not be shared, please let me know at the time of booking.

Allergy & Dietary Information

Sissy’s Cookies products may contain or come into contact with:

Eggs
Wheat
Dairy
Nuts
Artificial and natural dyes, flavorings, and other allergens

Ingredient label will be provided to the customer in accordance with Washington State Cottage Food Laws.
The client is responsible for informing guests of any potential allergens.

Liability & Care

Once your order is picked up, responsibility transfers to you.
Please store cookies in a cool, dry place, away from heat and direct sunlight.
Avoid stacking, dropping, or leaving them in a hot car (we’ve all been there… don’t do it).
Instructions for freezing/defrosting are available upon request.

Communication (aka “No Ghosting”)

To keep your order perfect, please respond to messages within 2 hours when possible.
If I don’t hear back, I may need to move forward creatively (don’t worry—I’ve got good instincts). I do reserve the right to creativity because if something isn’t working I may need to pivot withing a split second.
I typically respond within 6 hours (usually much sooner unless I’m elbows-deep in dough).

Satisfaction Policy

If you are not satisfied, please return uneaten cookies within 24 hours so I can review the issue.
Based on evaluation, a credit toward a future order may be issued.
Refunds are not guaranteed.

Bulk & Corporate Orders

Due to the custom nature of each cookie, bulk discounts are not guaranteed.
If you have a budget, let me know—I’ll do my best to work with you.
Orders over 4 dozen be printed designs; hand-detailing may cost extra.
Orders over 10 dozen may qualify for corporate pricing—please inquire for details.

Final Note

Every order is made with care, creativity, and a little bit of sass. By placing an order with Sissy’s Cookies, you agree to trust the process—and maybe become just a little obsessed.